Royal Tourism Dubai ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your data when you use our website or book a tour with us.
1. Information We Collect
We collect the following types of personal information:
- Name, email address and phone number provided during booking
- Payment information (processed securely via our payment provider)
- Passport or ID details where required for certain tour activities
- Emergency contact details provided at the time of booking
- Communications between you and our team via email, WhatsApp or the contact form
2. How We Use Your Information
We use your personal information to:
- Process and confirm your tour bookings
- Communicate with you before, during and after your tour
- Send booking confirmations and tour reminders
- Respond to enquiries and provide customer support
- Comply with legal obligations in the UAE
We do not sell, rent or share your personal data with third parties for marketing purposes.
3. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal requirements. Booking records are typically retained for 3 years.
4. Security
We take reasonable steps to protect your personal information from unauthorised access, disclosure or loss. Payment information is processed through secure, encrypted channels and is never stored on our systems.
5. Your Rights
You have the right to access, correct or delete your personal data held by Royal Tourism. To exercise these rights, contact us at royaltourism96@gmail.com.
6. Cookies
Our website uses cookies to improve your browsing experience and to analyse site traffic. You can disable cookies in your browser settings, though this may affect some website functionality.
7. Contact
If you have questions about this Privacy Policy or how we handle your data, please contact us at royaltourism96@gmail.com.